Sub-Processors
To deliver our services effectively, Spotler works with carefully selected third-party providers. On this page, you’ll find a transparent overview of the sub-processors we engage with per product—including their purpose, location, and the type of data involved.
We share this information to give you confidence in how we manage and safeguard your data.
Spotler Activate
| Sub-processor | Location | Description | Data Classification |
| Velia | Germany (EU) | Hosting | Private – (Regular PII) |
| TransIP | The Netherlands (EU) | Storage of back-ups (encrypted) | Private – (Regular PII) |
| Cloudflare | Worldwide | HTTP Requests & Events | Private – (Regular PII) |
| Sentry | Germany (EU) | System Monitoring | Private – (Regular PII) |
| DigitalOcean | Internationally available (POPs) | Product images | No PII |
Spotler ActivatePro
| Sub-processor | Location | Description | Data Classification |
| DigitalOcean | The Netherlands (EU) | Hosting (client data) | Private – (Regular PII) |
| Velia | Germany (EU) | End to end monitoring | Private – (Regular PII) |
| Amazon Web Services (AWS) | Germany (EU) | Hosting Mongo DB (Feed & Analytics) | Private – (Regular PII) |
| Cloudflare | The Netherlands (EU) | HTTP Requests & Events | Private – (Regular PII) |
| Telekom | Germany (EU) | Email Templates, S3 | Private – (Regular PII) |
Spotler Activate Search
| Sub-processor | Location | Description | Data Classification |
| Amazon Web Services (AWS) | Germany (EU) | Datacenter for hosting and data storage | Private – (Regular PII) |
| Cloudflare | Worldwide | Nameservers + DNS / CDN | Private – (Regular PII) |
Spotler Aigent
| Sub-processor | Location | Description | Data Classification |
| Google Cloud Platform (GCP) | Ireland (EU) | Cloud hosting and data storage | Private – (Regular PII) |
| Amazon Web Services (AWS) | Germany (EU) | Storing assets in S3 buckets | Private – (Regular PII) |
| OpenAI | United States of America (USA) | Processing of messages for Chatbot | Private – (Regular PII) |
| Zenrows | Spain (EU) | Scraping content from websites | Private – (Regular PII) |
| Pusher (MessageBird) | Ireland (EU) | Sending notifications from our async services (e.g., model training) | Private – (Regular PII) |
Spotler Connect
| Sub-processor | Location | Description | Data Classification |
| Amazon Web Services (AWS) | Germany (EU) | Datacenter for hosting and data storage | Private – (Regular PII) |
| ElasticCloud (Runs on AWS) | Germany (EU) | Search | No PII |
Spotler CRM
| Sub-processor | Location | Description | Data Classification |
| Google Cloud Platform (GCP) | Belgium (EU) | Database storage for customer data, file storage for customer data | Private – (Regular PII) |
| Amazon Web Services (AWS) | France (EU) | Web servers | Private – (Regular PII) |
Spotler Engage
| Sub-processor | Location | Description | Data Classification |
| Iron Mountain Data Centers AMS-1 | The Netherlands (EU) | Datacenter for hosting and data storage | Private – (Regular PII) |
| Amazon Web Services (AWS) | Germany (EU) | Cloud data storage of video and images (not text or other content) | Private – (Regular PII) |
| Pusher (Bird) | Ireland (EU) | Processing of chat conversations for Engage Chat | Private – (Regular PII) |
| OpenAI | United States of America (USA) | PostOptimizer (outbound publishing) | No PII |
| Google Cloud Platform (GCP) | Ireland (EU) | Cloud hosting and data storage | Private – (Regular PII) |
Spotler Leads
| Sub-processor | Location | Description | Data Classification |
| Equinix AM3 | The Netherlands (EU) | Datacenter for hosting and data storage | Private – (Regular PII) |
| ProServe | The Netherlands (EU) | Management of VMware platform | Private – (Regular PII) |
Spotler Mail+
| Sub-processor | Location | Description | Data Classification |
| Equinix AM3 | The Netherlands (EU) | Datacenter for hosting and data storage | Private – (Regular PII) |
| ProServe | The Netherlands (EU) | Management of VMware platform | Private – (Regular PII) |
| Spotler Message | EU | SMS service provider | Private – (Regular PII) |
| TransIP | The Netherlands (EU) | Storage of back-ups (encrypted) | Private – (Regular PII) |
| OpenAI | United States of America (USA) | Artificial Intelligence (AI) service provider | No PII |
Spotler MailPro
| Sub-processor | Location | Description | Data Classification |
| BackBlaze | The Netherlands (EU) | Storage of back-ups | Private – (Regular PII) |
| BIT NL | The Netherlands (EU) | Data storage | Private – (Regular PII) |
| ElasticSearch | The Netherlands (EU) | Statistics & logging | Private – (Regular PII) |
Spotler Message
| Sub-processor | Location | Description | Data Classification |
| CM | The Netherlands (EU) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Sinch | Sweden (EU) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Syniverse | United States of America (USA) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Tyntec | Germany (EU) | Telecom service provider for WhatsApp messages | Private – (Regular PII) |
| Dataplace (data center Rotterdam) | The Netherlands (EU) | Hosting and data storage | Private – (Regular PII) |
| Bird | The Netherlands (EU) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Infobip | United Kingdom (UK) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Syniverse | United States of America (USA) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Vonage | United States of America (USA) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Twilio | United States of America (USA) | Telecom service provider for SMS messages | Private – (Regular PII) |
| Tyntec | The Netherlands (EU) | Telecom service provider for SMS messages | Private – (Regular PII) |
| For SMS messages, the processing of personal data is handled in accordance with standard telecommunications protocols. When messages are sent within the EU, sub-processors located within the European Economic Area (EEA) are used by default. If an SMS message is sent to a recipient outside the EEA, e.g. the United States, the delivery is handled by the recipient’s local telecommunications provider. In such cases, data may be routed through or processed by providers outside the EEA solely for the purpose of message delivery. |
Momice
| Sub-processor | Location | Description | Data Classification |
| Amazon Web Services (AWS) | Germany (EU) | Datacenter for hosting and data storage | Private – (Regular PII) |
| SendPro | The Netherlands (EU) | Mail Service Provider (only use data for sending mails, short storage, for their use only) | Private – (Regular PII) |
| Adyen | The Netherlands (EU) | Payment Service Provider | Private – (Regular PII) |
| Brevo | France (EU) | Mail Service Provider (only use data for sending mails, short storage, for their use only) | Private – (Regular PII) |
SendPro
| Sub-processor | Location | Description | Data Classification |
| Equinix AM2 | The Netherlands (EU) | Hosting and data storage | Private – (Regular PII) |
| Iron Mountain Data Centers AMS-1 | The Netherlands (EU) | Hosting and data storage | Private – (Regular PII) |
| Digital Realty | The Netherlands (EU) | Hosting and data storage | Private – (Regular PII) |
| Spotler Message | EU | Telecom service provider for SMS messages | Private – (Regular PII) |
Do you have any questions?
Reach out to our team for questions about our compliance, security, privacy or our products and services.
