Sub-Processors

To deliver our services effectively, Spotler works with carefully selected third-party providers. On this page, you’ll find a transparent overview of the sub-processors we engage with per product—including their purpose, location, and the type of data involved.

We share this information to give you confidence in how we manage and safeguard your data.

Last update: October 2, 2026

HomeSub-Processors

Go to product

Activate       ActivatePro       Activate Search       Analytics       Brand ID       Chat+       Connect       CRM       Engage       FeedbackPro    Hive Marketing Cloud    ID    Leads       Let’s Get Digital       Mail+       MailPro       Message       Momice       SendPro

Spotler Activate

Sub-processor Location Description Data Classification
Cloudflare Worldwide HTTP Requests & Events Private – (Regular PII)
DigitalOcean Internationally available (POPs) Storage and CDN delivery of product images to end visitors Private – (Regular PII)
Sentry Germany (EU) System Monitoring Private – (Regular PII)
Spotler Connect European Union Data synchronisation Private – (Regular PII)
ThoughtSpot Germany (EU) Analytics Private – (Regular PII)
TransIP The Netherlands (EU) Storage of back-ups (encrypted) Private – (Regular PII)
Velia Germany (EU) Hosting Private – (Regular PII)

Spotler ActivatePro

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) Germany (EU) Hosting MongoDB (Feed & Analytics), object storage for application logs and database backups Private – (Regular PII)
Cloudflare Worldwide HTTP Requests & Events Private – (Regular PII)
DigitalOcean Germany (EU) Hosting (client data) Private – (Regular PII)
Telekom Germany (EU) Object Storage Private – (Regular PII)
Velia Germany (EU) Hosting Private – (Regular PII)

Spotler Activate Search

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) Germany (EU) Datacenter for hosting and data storage Private – (Regular PII)
Cloudflare Worldwide Nameservers + DNS / CDN Private – (Regular PII)

Spotler Analytics

Sub-processor Location Description Data Classification
ProServe The Netherlands (EU) Managed Kubernetes Platform Private – (Regular PII)
Spotler Connect European Union Data synchronisation Private – (Regular PII)
ThoughtSpot Germany (EU) Analytics Private – (Regular PII)

Spotler Brand ID

Sub-processor Location Description Data Classification
Microsoft Azure The Netherlands (EU) Datacenter for hosting and data storage Private – (Regular PII)
Spotler Message European Union SMS service provider Private – (Regular PII)

Spotler Chat+

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) Germany (EU) Storing assets in S3 buckets Private – (Regular PII)
Google Cloud Platform (GCP) Ireland (EU) Cloud hosting and data storage Private – (Regular PII)
OpenAI United States of America (USA) Processing of messages for Chatbot Private – (Regular PII)
Pusher (MessageBird) Ireland (EU) Sending notifications from our async services (e.g., model training) Private – (Regular PII)
Zenrows Spain (EU) Scraping content from websites Private – (Regular PII)

Spotler Connect

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) Germany (EU) Datacenter for hosting and data storage Private – (Regular PII)
Elastic Cloud (Runs on AWS) Germany (EU) Search index on synchronised Customer data Private – (Regular PII)
ProServe The Netherlands (EU) Managed Kubernetes Platform Private – (Regular PII)

Spotler CRM

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) France (EU) Webservers Private – (Regular PII)
Velia France (EU) Hosting, database and file storage for customer data Private – (Regular PII)

Spotler Engage

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) Germany (EU) Cloud data storage of video and images (not text or other content) Private – (Regular PII)
Google Cloud Platform (GCP) Ireland (EU) Cloud hosting and data storage Private – (Regular PII)
Iron Mountain Data Centers AMS-1 The Netherlands (EU) Datacenter for hosting and data storage Private – (Regular PII)
OpenAI United States of America (USA) PostOptimizer (outbound publishing) Depending on Customer input
Pusher (Bird) Ireland (EU) Processing of chat conversations for Engage Chat Private – (Regular PII)

Spotler FeedbackPro

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) Germany (EU) Datacenter for hosting and data storage Private – (Regular PII)
Cloudflare Worldwide Nameservers + DNS / CDN Private – (Regular PII)
Microsoft Azure The Netherlands (EU) Datacenter for hosting and data storage Private – (Regular PII)
OpenAI United States of America (USA) Artificial Intelligence (AI) service provider Depending on Customer input
Spotler Message European Union SMS service provider Private – (Regular PII)

Hive Marketing Cloud

Sub-processor Location Description Data Classification
Microsoft Azure United Kingdom (UK) / European Union Hosting and storage of customer data used in the provision of the Hive Marketing Cloud services Private – (Regular PII)
Salesforce, Inc. (Salesforce Marketing Cloud) European Union / Global infrastructure Delivery of emails and/or SMS for Clients using the Salesforce Marketing Cloud broadcast platform Private – (Regular PII)
Spotler Message European Union Telecom service provider for SMS messages Private – (Regular PII)
Stannp Ltd. United Kingdom (UK) Delivery of postcards as part of Hive’s integrated print platform Private – (Regular PII)
Twilio Inc. European Union / Global infrastructure Delivery of emails and/or SMS as part of Hive’s integrated broadcast platform Private – (Regular PII)

Spotler ID

Sub-processor Location Description Data Classification
ProServe The Netherlands (EU) Managed Kubernetes Platform Private – (Regular PII)
Spotler Connect European Union Data synchronisation Private – (Regular PII)

Spotler Leads

Sub-processor Location Description Data Classification
Equinix AM3 The Netherlands (EU) Datacenter for hosting and data storage Private – (Regular PII)
ProServe The Netherlands (EU) Management of VMware platform Private – (Regular PII)

Let’s Get Digital

Sub-processor Location Description Data Classification
Amazon Web Services (AWS) Germany (EU) Hosting, redundancy and backup of platform data Private – (Regular PII)
Apple Push Notification Service (APNs) United States of America (USA) Push notification delivery to iOS devices Private – (Regular PII)
Cloudflare Worldwide CDN, website acceleration and DDoS protection Private – (Regular PII)
Daily.co United States of America (USA) / Global infrastructure Real-time video calling and livestreaming service used when online event functionality is enabled Private – (Regular PII)
Digital Samba, S.L. Spain (EU) / EU data centres Real-time video conferencing and streaming service used when online event functionality is enabled Private – (Regular PII)
DigitalOcean The Netherlands (EU) Hosting and serving of platform data Private – (Regular PII)
Google Cloud / Firebase Cloud Messaging (Google LLC) United States of America (USA) Push notification delivery Private – (Regular PII)
Google Cloud / Firebase Cloud Messaging (Google LLC) United States of America (USA) Storage of user-generated content, including images, videos and files Private – (Regular PII)
Google Cloud / Firebase Firestore (Google LLC) United States of America (USA) Real-time database and chat messaging storage Private – (Regular PII)
ImageKit Global CDN Nodes Image resizing and optimisation Private – (Regular PII)
Sentry Germany (EU) System Monitoring Private – (Regular PII)
Spotler Message European Union SMS service provider Private – (Regular PII)
Spotler SendPro The Netherlands (EU) Sending emails, including login links, invitations and notifications Private – (Regular PII)
TransIP The Netherlands (EU) Hosting and serving of platform data Private – (Regular PII)
Vimeo, Inc. United States of America (USA) / Global infrastructure Embedded video service for playing Vimeo content within the platform Private – (Regular PII)
YouTube (Google LLC) United States of America (USA) / Global infrastructure Embedded video and livestream service for playing YouTube content within the platform Private – (Regular PII)

Spotler Mail+

Sub-processor Location Description Data Classification
Backblaze The Netherlands (EU) Storage of back-ups Private – (Regular PII)
Elasticsearch The Netherlands (EU) Statistics & logging Private – (Regular PII)
Equinix AM3 The Netherlands (EU) Datacenter for hosting and data storage Private – (Regular PII)
OpenAI United States of America (USA) Artificial Intelligence (AI) service provider Depending on Customer input
ProServe The Netherlands (EU) Management of VMware platform Private – (Regular PII)
Spotler Message European Union SMS service provider Private – (Regular PII)
TransIP The Netherlands (EU) Storage of back-ups (encrypted) Private – (Regular PII)

Spotler MailPro

Sub-processor Location Description Data Classification
Backblaze The Netherlands (EU) Storage of back-ups Private – (Regular PII)
BIT NL The Netherlands (EU) Data storage Private – (Regular PII)
Spotler Message European Union Telecom service provider Private – (Regular PII)

Spotler Message

Sub-processor Location Description Data Classification
Bird The Netherlands (EU) Telecom service provider for SMS messages Private – (Regular PII)
CM The Netherlands (EU) Telecom service provider for SMS messages Private – (Regular PII)
Dataplace (data center Rotterdam) The Netherlands (EU) Hosting and data storage Private – (Regular PII)
Esendex The United Kingdom (UK) Telecom service provider for SMS messages Private – (Regular PII)
Infobip United Kingdom (UK) Telecom service provider for SMS messages Private – (Regular PII)
IT1 / IT Jedan Croatia (EU) Telecom service provider for SMS messages Private – (Regular PII)
Sinch Sweden (EU) Telecom service provider for SMS messages Private – (Regular PII)
Sinhro Slovenia (EU) Telecom service provider for SMS messages Private – (Regular PII)
Syniverse Luxembourg (EU) Telecom service provider for SMS messages Private – (Regular PII)
Syniverse United States of America (USA) Telecom service provider for SMS messages Private – (Regular PII)
Twilio United States of America (USA) Telecom service provider for SMS messages Private – (Regular PII)
Vonage United States of America (USA) Telecom service provider for SMS messages Private – (Regular PII)
For SMS messages, the processing of personal data is handled in accordance with standard telecommunications protocols. When messages are sent within the EU, sub-processors located within the European Economic Area (EEA) are used by default. If an SMS message is sent to a recipient outside the EEA, e.g. the United States, the delivery is handled by the recipient’s local telecommunications provider. In such cases, data may be routed through or processed by providers outside the EEA solely for the purpose of message delivery

Momice

Sub-processor Location Description Data Classification
Adyen The Netherlands (EU) Payment Service Provider Private – (Regular PII)
Amazon Web Services (AWS) Germany (EU) Datacenter for hosting and data storage Private – (Regular PII)
Brevo France (EU) Mail Service Provider (only use data for sending mails, short storage, for their use only) Private – (Regular PII)
SendPro The Netherlands (EU) Mail Service Provider (only use data for sending mails, short storage, for their use only) Private – (Regular PII)

Spotler SendPro

Sub-processor Location Description Data Classification
Digital Realty The Netherlands (EU) Hosting and data storage Private – (Regular PII)
Equinix AM2 The Netherlands (EU) Hosting and data storage Private – (Regular PII)
Iron Mountain Data Centers AMS-1 The Netherlands (EU) Hosting and data storage Private – (Regular PII)
Spotler Message European Union Telecom service provider for SMS messages Private – (Regular PII)

Do you have any questions?

Reach out to our team for questions about our compliance, security, privacy or our products and services.

Contact us
Image
Go to top